Refund policy

YMPLIFY RETURN & REFUND POLICY

We want you to be happy with your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order, subject to the conditions below.

RETURNS

To be eligible for a return, the item must be in the same condition in which you received it, unused or unworn, with tags (where applicable), and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, please contact us at ymplify13@gmail.com before sending any item back.

If your return is accepted, we will provide you with the appropriate return address and instructions on how and where to send your package.

Please do not send products back without first contacting us. Items returned without prior authorization may not be accepted.

RETURN SHIPPING

Unless otherwise required by applicable consumer law, customers may be responsible for return shipping costs for change-of-mind returns.

If you received an incorrect, defective, or damaged item, please contact us as soon as possible. Where appropriate, we will arrange a suitable solution at no additional cost to you.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your item is damaged, defective, or different from what you ordered, contact us at ymplify13@gmail.com as soon as possible and include your order number, a description of the issue, and photos or other relevant evidence where reasonably required.

We will review the issue and work with you to provide an appropriate remedy.

NON-RETURNABLE ITEMS

Certain products may not be eligible for change-of-mind returns for health, hygiene, safety, or other reasons. These may include:

• Perishable goods
• Personalized or custom-made products
• Personal care, beauty, or hygiene products where the product has been opened or used
• Hazardous materials, flammable liquids, or gases
• Gift cards

Please contact us before purchasing if you have questions about whether a particular product can be returned.

Nothing in this policy excludes or limits any rights or remedies you may have under applicable consumer law.

EXCHANGES

If you would like a different product, size, or variation, please contact us.

Where appropriate, the easiest option may be to return the original item in accordance with this policy and place a new order after the return has been approved.

ORDER CANCELLATIONS

If you need to cancel or change an order, please contact us at ymplify13@gmail.com as soon as possible.

We will try to accommodate your request, but we cannot guarantee cancellation or modification once an order has been processed, fulfilled, or shipped.

EUROPEAN UNION – 14-DAY COOLING-OFF PERIOD

If your order is delivered to a country where a statutory cooling-off or withdrawal right applies, including qualifying purchases in the European Union, you may have additional rights to cancel or return your order.

For qualifying EU purchases, you generally have the right to cancel or return an eligible order within 14 days without providing a reason, subject to applicable exceptions and legal requirements.

This section does not limit any mandatory rights available to you under applicable law.

REFUNDS

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow time for your bank, credit card provider, PayPal, or other payment provider to process and post the refund.

Shipping charges are generally non-refundable for change-of-mind returns unless otherwise required by applicable law.

If you have not received an approved refund after a reasonable processing period, please contact us at ymplify13@gmail.com.

AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law where the Australian Consumer Law applies.

You may be entitled to a repair, replacement, refund, or other remedy where required by law.

Nothing in this Return & Refund Policy is intended to exclude, restrict, or modify any rights or remedies that cannot legally be excluded, restricted, or modified.

CONTACT US

For questions about returns, refunds, cancellations, or damaged products, please contact:

YMPLIFY
Email: ymplify13@gmail.com
Website: ymplify.com